Privacy Policy

Effective Date: 27th February 2025

1. Introduction

Dalali (“we,” “us,” or “our”) operates the website www.dalali.co.tz, a real estate directory owned by Gillena Company Limited. We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable laws, including the Tanzanian Personal Data Protection Act (PDPA) and related regulations.

2. Information We Collect

When you create an account or use our services, we may collect and process the following types of information:

  • Personal Identification Information: Name, email address, phone number, physical address, and other contact details.
  • Account Information: Username, password (stored securely), profile picture, and preferences.
  • Property Listing Information: For agents, agencies, or homeowners posting properties—including property details, images, location data, and pricing.
  • Usage Data: Information automatically collected via cookies and similar technologies (see Section 5) such as IP address, browser type, and pages visited.
  • Third-Party Data: Data received via integration with Google services (Google Maps API, Places API, Authorization and Analytics) to help us display accurate property locations and improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: Manage your account, facilitate property searches, display property listings, and communicate with you.
  • To Personalize Your Experience: Tailor the content and features offered on our website based on your preferences.
  • For Analytics and Improvement: Use Google Analytics and similar tools to analyze usage trends, monitor website performance, and improve user experience.
  • For Marketing: With your consent, send you newsletters, updates, or promotional communications related to our services.
  • For Legal Compliance: Ensure compliance with applicable laws and respond to legal requests or disputes.

4. How We Share Your Information

We will not sell, trade, or otherwise transfer your personal data to third parties without your consent except in the following circumstances:

  • Service Providers: We may share information with trusted third-party vendors who assist us with website hosting, analytics, customer support, or marketing.
  • Google Services: Our website integrates with Google Maps API, Places API, Google Authorization and Google Analytics. Your data may be processed by Google in accordance with its own privacy policies.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction (with appropriate safeguards in place).

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance your user experience.
  • Understand and analyze how you use our website.
  • Provide personalized content and advertising.

You may adjust your cookie preferences through your browser settings. For more information, please review our [Cookie Policy].

6. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no website can guarantee complete security.

7. Your Rights

Under Tanzanian law, you have the right to:

  • Access and review your personal information.
  • Request Correction or Deletion of your data.
  • Withdraw Consent at any time (where processing is based on your consent).
  • Object to Processing of your personal data under certain circumstances.

To exercise any of these rights or for any privacy-related inquiries, please contact us at:
Email: support@dalali.co.tz
Postal Address: West Sakina Street, Arusha, 23124, Tanzania
Phone: +255746190781

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Tanzania.

Our Terms

Effective Date: 27th February 2025

1. Acceptance of Terms

By accessing and using www.dalali.co.tz (the “Website”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Website.

2. Eligibility

You must be at least 18 years of age (or have parental/guardian consent) to create an account or use the Website. By using the Website, you represent and warrant that you meet these requirements.

3. Account Registration

  • Account Creation: Users may create accounts as agents, home‐seekers, agencies, or homeowners. You agree to provide accurate and complete information during registration.
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.
  • Profile Updates: You agree to update your account information promptly if any information provided changes.

4. User Conduct

You agree that you will not:

  • Use the Website for any unlawful or unauthorized purpose.
  • Post or transmit any content that is defamatory, harassing, hateful, or otherwise inappropriate.
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity.
  • Interfere with or disrupt the operation of the Website.

5. Property Listings and Content

  • Listings: The Website is a directory platform that allows agents, agencies, and homeowners to post property listings. We are not responsible for the accuracy, completeness, or legality of any listings.
  • User Content: By submitting content (e.g., listings, reviews, comments), you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content on the Website.
  • Prohibited Content: You agree not to post any content that violates these Terms or any applicable law.

6. Third-Party Services

Our Website integrates with third-party services, including but not limited to Google Maps API, Places API, and Google Analytics. Use of these services is governed by their respective terms and privacy policies. We are not responsible for the practices of these third parties.

7. Intellectual Property

  • Ownership: All content on the Website, including text, graphics, logos, images, and software, is the property of Gillena Company Limited or its licensors and is protected by intellectual property laws.
  • Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes, subject to these Terms.

8. Disclaimers and Limitation of Liability

  • “As Is” Basis: The Website is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.
  • No Liability: In no event shall Gillena Company Limited be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website or inability to use it.
  • Accuracy of Listings: We do not guarantee the accuracy or reliability of property listings or any other content provided by third parties.

9. Indemnification

You agree to indemnify, defend, and hold harmless Gillena Company Limited, its affiliates, officers, directors, and employees from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of the Website or breach of these Terms.

10. Modifications to the Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after any changes constitutes acceptance of the new Terms.

11. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by and construed in accordance with the laws of Tanzania.
  • Dispute Resolution: Any disputes arising out of these Terms shall be resolved exclusively in the courts of Tanzania.

12. Termination

We may terminate or suspend your account and access to the Website at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or to the Website.

13. Contact Information

For any questions or concerns regarding these Terms, please contact us at:
Email: support@dalali.co.tz
Postal Address: West Sakina Street, Arusha, 23124, Tanzania
Phone: +255746190781